Our size guide serve as a general guideline to sizing, and the measurements provided are to give you an approximate idea of what size you will be in Koy Resort against your own measurements. Our silhouettes vary in size and fit, so each style will have different measurements.

If you have questions about a specific style’s measurements, you can

Contact us at: info@koyresort.com if you have any questions. Please include your bust, waist, and hip measurements with any of your questions and we will help you out.

*All sizes are in Inches"

Applicable sales tax or GST / HST will be charged on total merchandise, not including shipping and handling fees, for orders shipped within Canada. Here are the applicable sales taxes when buying from Koy Resort on Canadian shipments:

British Columbia – 7% PST / 5% GST

Ontario– 13% HST

New Brunswick, Newfoundland/Labrador – 15% HST

Nova Scotia, Prince Edward Island - 15% HST

Alberta, Northwest Territories, Yukon and Nunavut – 5% GST

Saskatchewan – 5% PST / 5% GST

Manitoba – 8% PST / 5% GST

Québec – 9.975% PST / 5% GST

CREDIT CARD CHARGES
We will charge your credit card when the order is placed.

SPLIT SHIPMENT
Unfortunately we do not support split shipments for international orders. If we cannot fulfill an item on your order, our customer service team will contact you.

ORDER PROCESSING
Orders placed before 2pm EST, excluding weekends and holidays, of in stock items typically ship the same day from our warehouse in Vancouver, Canada. Items listed as pre-order or back-ordered will be shipped as soon as the items are available. Occasionally, due to popular demand, an item designated as in stock may in fact be out of stock at the time that you place your order. In such instances, we will notify you and will ship your order as soon as the item is available.

SHIPPING INFORMATION
Shipping charges within Canada via UPS.

FREE on orders over $120 (5-7 business days)	Standard (5-7 business days)	Two-day (2-3 business days)
FREE	$10.00	$20.00

 

**Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed due unforeseen circumstances. If you experience a delay, please contact the courier directly.**

TRACKING
We mainly ship via UPS. You will receive a tracking email from us when your package ships.

SHIPPING TO PO BOXES
Unfortunately, we cannot ship to PO boxes.

INTERNATIONAL ORDERS
Koy Resort presently only ships in Canada and the USA.

PAYMENT METHODS
The following payment methods are accepted for all orders: • Visa • Mastercard • American Express

SHIPPING RATE
International shipping rates are calculated based on a number of factors including number of items you're purchasing, the weight of the item, and the destination country/region. International shipping will be calculated during checkout by UPS.

SPLIT SHIPMENTS
Unfortunately we do not support split shipments for international orders. If we cannot fulfill an item on your order, our customer service team will contact you.

DELIVERY ESTIMATES
Most in-stock items generally arrive within 5-7 business days after your order has been received. ("Business days" means Monday-Friday, excluding Canadian holidays)
For International orders please note: Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed due to customs.

Returns

We will gladly replace, exchange, or refund your online purchase, within 21 days of the purchase date as long as the items are in saleable condition with all tags attached.

The product must be unworn, unwashed, in its original condition and packaging, with all tags and hygienic protection liner still attached

Items with makeup marks, no hygienic liners, removed tags or in otherwise unsalable condition may be rejected.

To return items purchased online, login to your account to request a return label. Include a brief explanation about the reason for return.  Once we accept your request, a label will be emailed to you. We kindly ask that you please repackage in original packaging.  PLEASE NOTE we charge $8.00 CAD as restocking fee. 

Once the item(s) are received and inspected, the returns or exchange will processed within 3 business days of receipt. Please allow  up to 10 business days for your return sum to appear in your bank.

If you do not use “Koy Resort” shipping label, we recommend that you request a tracking number and delivery confirmation from your shipping provider to ensure the proper delivery of your return. We cannot issue refunds for lost and unconfirmed return shipments.

Online Merchandise Returns
Koy Resort
1456 E. Pender Street,
Vancouver, British Columbia
V5L 1V8