International shipping rates are calculated based on a number of factors including number of items you're purchasing, the weight of the item, and the destination country/region. International shipping will be calculated during checkout by UPS.
*Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed due unforeseen circumstances. If you experience a delay, please contact the courier directly.
Orders placed before 2pm EST, excluding weekends and holidays, of in stock items typically ship the same day from our warehouse in Vancouver, Canada.
Items listed as pre-order or back-ordered will be shipped as soon as the items are available.
Occasionally, due to popular demand, an item designated as in stock may in fact be out of stock at the time that you place your order. In such instances, we will notify you and will ship your order as soon as the item is available.
Unfortunately we do not support split shipments. If we cannot fulfill an item on your order, our customer service team will contact you.
We mainly ship via UPS. You will receive a tracking email from us when your package ships.
Unfortunately, we cannot ship to PO boxes.
Most in-stock items shipped with our free or standard shipping methods generally arrive within 5-7 business days after your order has been received. ("Business days" means Monday-Friday, excluding Canadian holidays)
For International orders please note: Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed due to customs.
We presently only ship within Canada and the USA.
Returns
We will gladly replace, exchange, or refund your online purchase, within 21 days of the purchase date as long as the items are in saleable condition with all tags attached.
The product must be unworn, unwashed, in its original condition and packaging, with all tags and hygienic protection liner still attached
Items with makeup marks, no hygienic liners, removed tags or in otherwise unsalable condition may be rejected.
PLEASE NOTE we charge $8.00 CAD as restocking fee.
To return items purchased online, login to your account to request a return label. Include a brief explanation about the reason for return.
Once we accept your request, a label will be emailed to you. We kindly ask that you please repackage in original packaging.
Once the item(s) are received and inspected, the returns or exchange will processed within 3 business days of receipt. Please allow up to 10 business days for your return sum to appear in your bank.
If you do not use “Koy Resort” shipping label, we recommend that you request a tracking number and delivery confirmation from your shipping provider to ensure the proper delivery of your return. We cannot issue refunds for lost and unconfirmed return shipments.
Returns address: Koy Resort 1456 E. Pender Street, Vancouver, British Columbia V5L 1V8
FAQs
Visit our general FAQs page for more info about the brand and ordering with us.
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