HOLIDAY SHIPPING UPDATE - Due to high order volumes, delivery times may be longer than usual, and guaranteed delivery dates may vary. Thank you for your patience!
Visa, Mastercard, American Express, Shop Pay and Koy Resort Digital Gift Cards.
Applicable sales tax or GST / HST will be charged on total merchandise, not including shipping and handling fees, for orders shipped within Canada.
Here are the applicable sales taxes when buying from Koy Resort on Canadian shipments:
British Columbia – 7% PST / 5% GST
Ontario– 13% HST
New Brunswick, Newfoundland/Labrador – 15% HST
Nova Scotia,Prince Edward Island- 15% HST
Alberta, Northwest Territories, Yukon and Nunavut – 5% GST
Saskatchewan – 5% PST / 5% GST
Manitoba – 8% PST / 5% GST
Québec – 9.975% PST / 5% GST
We will charge your credit card as soon as the order is placed.
Orders
Unfortunately we do not support split shipments. If we cannot fulfill an item on your order, our customer service team will contact you.
Orders placed before 2pm EST, excluding weekends and holidays, of in stock items typically ship the same day from our warehouse in Vancouver, Canada.
Items listed as pre-order or back-ordered will be shipped as soon as the items are available.
Occasionally, due to popular demand, an item designated as in stock may in fact be out of stock at the time that you place your order. In such instances, we will notify you and will ship your order as soon as the item is available.
We mainly ship via UPS. You will receive a tracking email from us when your package ships.
Head to our Size Guide page for detailed info on sizing.
Gift Cards
Gift cards are automatically emailed to you once purchased - issuing a unique code to the email address to input at check out.
If you partially use the gift certificate in one transaction, the remaining balance will be automatically updated and available via the same code.
Gift cards can be used at the same as a discount code during checkout.
Gift cards do not expire and can be used at anytime.
If you purchased an item using a gift card but return this item, the refund will be credited back to the gift card of the full value of the item (minus shipping).
If you lose your gift card code please contact us with your order number, full name on the purchase, the initial amount purchased, the date purchased & expiry date.
Partner with us
We have a fun and exciting program for anyone who would like to become a part of our Koy Community! For more details, visit our Koy Community page.
We would love to have you sell our brand! Please visit our Wholesale Page for details.
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