Our size guides serve as a general guideline to sizing, and the measurements provided are to give you an approximate idea of what size you will be in Koy Resort pieces. Our silhouettes vary in size and fit, so each style may have slightly different measurements.

If you have questions about a specific style’s measurements, you can contact us at: info@koyresort.com with any questions. Please include your bust, waist, and hip measurements with any of your questions and we will help you out.

CANADA:

Shipping charges within Canada via UPS.

FREE on orders over $120 (5-7 business days)	Standard (5-7 business days)	Two-day (2-3 business days)
FREE	$10.00	$20.00

 

USA:

International shipping rates are calculated based on a number of factors including number of items you're purchasing, the weight of the item, and the destination country/region. International shipping will be calculated during checkout by UPS.

ORDER PROCESSING

Returns

We will gladly replace, exchange, or refund eligible online purchases shipped within Canada within 21 days of the purchase date, as long as the items are in saleable condition with all tags attached.

Items must be unworn, unwashed, in their original condition and packaging, with all tags and hygienic protection liners still attached.

Items with makeup marks, missing hygienic liners, removed tags, or that are otherwise in unsaleable condition may be rejected.

USA ORDERS

All orders shipped to the USA are FINAL SALE and are not eligible for returns, exchanges, or refunds.

CANADIAN RETURNS

To return an eligible item purchased online, log in to your account to request a return label and include a brief explanation of the reason for the return. Once your request has been accepted, a return label will be emailed to you.

Please repackage the item(s) in their original packaging. A restocking fee of $8.00 CAD will be deducted from your return.

Once the item(s) are received and inspected, returns or exchanges will be processed within 3 business days of receipt. Please allow up to 10 business days for your refund to appear in your bank account.

If you do not use a Koy Resort shipping label, we recommend requesting a tracking number and delivery confirmation from your shipping provider to ensure your return is properly delivered. We cannot issue refunds for lost or unconfirmed return shipments.

ONLINE MERCHANDISE RETURNS

Koy Resort
1456 E. Pender Street
Vancouver, British Columbia
V5L 1V8

SALE ITEMS

All discounted items are considered FINAL SALE and are not eligible for returns, exchanges, or refunds.