Politique de remboursement

We will gladly replace, exchange, or refund your online purchase, other than items designated as "on sale," within 21 days of the purchase date as long as the items are in saleable condition with all tags attached.

The product must be unworn, unwashed, in its original condition and packaging, with all tags and hygienic protection liner still attached

Items with makeup marks, no hygienic liners, removed tags or in otherwise unsalable condition may be rejected.

To return items purchased online, send the items, your return label and a brief explanation to the address listed below. For your convenience, we include a UPS return shipping label in all packages shipping within Canada. If you ship your package using our label, a CAD $12.50 shipping charge plus tax is applied. When using our UPS return label, drop off at a UPS drop box, or schedule a pickup (additional fees may apply). If you need to exchange an item for the same item in a different size or colour, you will not be charged for the reshipment of the item to you. If you exchange an item(s) for a different item(s), you will be charged a new shipping fee to your original method of payment based on the value of the new items. Credits will be issued in the original payment method, excluding any applicable shipping charges. Returns and exchanges are typically processed within 3 business days of receipt.

If you do not use “Koy Resort” shipping label, we recommend that you request a tracking number and delivery confirmation from your shipping provider to ensure the proper delivery of your return. We cannot issue refunds for lost and unconfirmed return shipments.

Online Merchandise Returns
Koy Resort
1456 E. Pender Street,
Vancouver, British Columbia
V5L 1V8